10-04-2012 10:06 AM
hi .. im aisha,, i have problem with my BB torch 9800 since 4 days ago.. im living in makkah , saudi arabia..
i can sent massage to all my frieds via bbm but i cant received any blackberry messenger fro indonesia..
what i have to do now????
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
10-04-2012 04:17 PM
what version of BBM are you using?
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V