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BlackBerry® Torch™

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New Member
swifty21
Posts: 2
Registered: ‎03-11-2011
My Device: blackberry torch
My Carrier: vodafone

help please bb torch

Hi i am new to the forum and need your help please. I have done a security wipe on my b/berry torch on the emails for a guy to use it at work, but he can now text, make calls but get no email, can you please help as soon as possible please. it keeps saying his account has been suspended which it has not ??

 

I have put my old sim card back in and that will not get emails either. He gets the blackberry registration email

Please use plain text.
JSanders
Posts: 83,147
Likes: 22,728
Solutions: 5,849
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help please bb torch

 


swifty21 wrote:

 it keeps saying his account has been suspended which it has not ??


 

What is "it" that says this?

 

  • Does your friend have the BlackBerry Data Plan enabled on his account with his carrier? He must call his service provider and add this to his account.
  • Then, he must add the PIN of this device to his account.
  • IF your old account has been suspended, the carrier may not release the PIN from your account to his.
  • And finally, are you both on the same carrier?
  • If not, is the device unlocked for use on a carrier other than the one it is branded to?




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Please use plain text.
New Member
swifty21
Posts: 2
Registered: ‎03-11-2011
My Device: blackberry torch
My Carrier: vodafone

Re: help please bb torch

hi we are both on the same carrier and he has given them the new pin

 

because he had a blackberry previously to this,hope you can help

Please use plain text.
JSanders
Posts: 83,147
Likes: 22,728
Solutions: 5,849
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help please bb torch

I was helping :smileywink:

 

Please follow up on, or answer the remaining questions.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.