01-27-2013 01:46 PM
i need help, i rcently reset my phone but the battery came out my phone as it was resetting, when i take the battery out now it loads half way and turns on a white screen what can i do to get it to turn on? ive tried doing a software update but its still not doing it
01-27-2013 02:05 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!