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Hello, firstly, you must know your email, if your not sure about your password then reset it. You only get 10 tries otherwise your BlackBerry will automatically do a soft reset.
If you have an answer to your question then please click “Accept as Solution” Click on the LIKE on the bottom right if the post deserves credit. BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi