10-20-2012 11:44 AM
Hi, I have my new torch 9850, downloaded and installed BB desktop software-said an update was avail that put it up to 18.104.22.1684-platform 22.214.171.1245.
I followed a link from us cellular to update to os 7.1.
Downloaded and ran that and it did nothing-so how do I update to 7.1?
BB desktop software says no update available?
I have not activated my phone yet.
Solved! Go to Solution.
10-20-2012 12:11 PM
10-20-2012 12:25 PM
see if you cant do it with your desktop manager then u have to download it from www.swdownloads.blackberry.com after that sroll down to and click support then click download software for blackberry and destop then they will tell you to sellect your carrier sroll down until you see us cellular click on it and then they will tell you to select your product find your device and click next then you can do the rest your self
10-20-2012 01:14 PM - edited 10-21-2012 06:52 AM
I activated my phone-desktop mgr shows other os available but only for blackberry service subscribers??
I signed up for a Blackberry ID also-
After selecting a 7.1 bundle I get this error message-
This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.
10-21-2012 09:41 AM - edited 10-21-2012 10:02 AM
Well I found out when they activated my phone they signed me up for android data-not blackberry.
So I fixed that, tried to update,shows update avail, tried to update-failed.
Tried again, install is complete, reboot cycle-connecting to device ( this may take a while) stuck at about 90%-had a error message popup saying " could not connect to boot manager" password may be required on device?? this is a new phone never had a password, clicked on retry and it's just stuck doing nothing.
My phone seems to be working though, I checked installed software and it's the latest-how do I go about exiting the update process which is stuck?
10-21-2012 11:13 AM