04-14-2013 01:26 AM
I forgot my BB torch device password after a long time without using it. I had set only 4 times attempts for security earlier. Now, I have tried 3 times already and dare not to try the last attempt as all of my data will be erased.
please let me know if anyone of you know how to reset the password without erasing all my data.
Thanks in advance!
04-14-2013 05:56 AM
Welcome to BlackBerry Support Forums
You have to remember and enter the correct password that you have set in your device, By no other mean you can access or reset the device password . If you fail your device will initate a wipe process deleting all data within your device. I think you might have a mixture of different characters in your password,and you are unable to enter those on the BlackBerry keyboard. For example , if your password is
So, while on the BlackBerry keyboard you think you are typing Lay123, you are actually typing Lay1er
Please think carefully and try to enter it again correctly . If you fail in this process and if you have a backup of your device then after a wipe you can restore it.