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BlackBerry® Torch™

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New Contributor
thejetsetlife
Posts: 5
Registered: ‎01-15-2013
My Device: torch 9800
Accepted Solution

i bought a torch 9800 NEW out of box and it doesn't work. HELP?

the first problem is that the menus are not all there.

 

instead of the torch symbol (dots) referenced in the online help pages, i have a little house. which takes me to one page of icons, which don't have all the options.

 

the function for finding my pin doesn't work as i don't get the "options" option on every screen!

 

is this even really a blackberry?

 

everything seems legit, except the software / setup.

 

help???

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Forums Advisor I
LCromwell
Posts: 531
Registered: ‎04-29-2010
My Device: Z10-STL100-4

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

Did you get it from a provider like AT&T or Sprint? If you did call them.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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New Contributor
thejetsetlife
Posts: 5
Registered: ‎01-15-2013
My Device: torch 9800

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

no, i did not, because i wanted a factory unlocked phone as i travel frequently and need to be able to switch my sim card.
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

You have a little house symbol where, on one of the lower four buttons?

 

On the 9800 Torch , it would look like this, does yours?

 




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New Contributor
thejetsetlife
Posts: 5
Registered: ‎01-15-2013
My Device: torch 9800

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

yeah, so it's either reconditioned or fake.
reconditioned, i can just do a factory reset and i'll deal with it. fake, and the store (not a small one) will find out that it's not such a good idea to sell counterfeit goods...
any suggestions?
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?


thejetsetlife wrote:
yeah, so it's either reconditioned or fake.

No, it is either a BlackBerry or it is not.

 

Look at the picture above, I ask does your device look like this or not?

Does the bottom row of buttons match this picture?

Does your device say "BlackBerry" anywhere on it?

Under the battery on the white sticker, what does it say?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
thejetsetlife
Posts: 5
Registered: ‎01-15-2013
My Device: torch 9800

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

1) Look at the picture above, I ask does your device look like this or not? yes except for...

2) Does the bottom row of buttons match this picture? i have a house instead of the dots logo.

3) Does your device say "BlackBerry" anywhere on it? yes, just  exactly as in the picture above. all other markings on the outside of the phone also match the official photos, the IMEI number is unique, etc.

4) Under the battery on the white sticker, what does it say? IMEI number, all other markings correct but no PIN.

 

until i was having problems loading new apps to my phone i didn't realize it, but after some searching, i've learned what's missing/different and think it's a fake.

 

ridiculous.

 

sorry mr. electronics store owner, but you're getting reported...

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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

It's a fake.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
thejetsetlife
Posts: 5
Registered: ‎01-15-2013
My Device: torch 9800

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

yes, well, thanks to you and the many people online who are reporting this kind of thing, i figured it out before i wiped the software on it...  at least it works as a phone and i can buy a new (and REAL) one before i confront the store owner for a return on my money (and then report him to the NYC bureau of consumer affairs, which loves counterfeit goods cases these days!)

 

thanks again for the good community here and quick response.

 

all the best.

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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i bought a torch 9800 NEW out of box and it doesn't work. HELP?

Hey, again, you're welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.