01-08-2013 03:55 AM
hello everybody , i just bought a bb torsh a used one, I dont want to wipe it but i can't configure my email adress,
when i go to SETUP , i click on email adress but nothing gappen , not even an error msg nothing at all,
could anybody help me with this plzz
01-08-2013 04:03 AM
Hi Ammoulll,
To integrate a email address using the BIS Email Setup application from the BlackBerry smartphone, complete the following steps:
tanzim
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01-08-2013 04:07 AM
Ammoulll wrote:hello everybody , i just bought a bb torsh a used one, I dont want to wipe it but i can't configure my email adress,
when i go to SETUP , i click on email adress but nothing gappen , not even an error msg nothing at all,
could anybody help me with this plzz
Hi Ammoulll
If it is a used Device then :
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
Also have you activated BlackBerry Data Plan on your Account ? If you have it then Do a Battery Pull Restart then try as suggested.
01-08-2013 04:16 AM
Yes. Do you have BIS/BES on?
01-08-2013 04:24 AM
thank you for your prompt reply, but,
i click on setup there is email adress witch is not selected, all the rest is selected bbm, social networking ....
when i select email adress nothing happen ! i clicked several times and nothing! till i exit :/ donnow what else i can do i changed the user id in the third party applications, i changed the email and password ...
01-08-2013 04:25 AM
Im really sorry , I dont know what is BIS/BES means :s
01-08-2013 04:32 AM
Ammoulll wrote:
i click on setup there is email adress witch is not selected, all the rest is selected bbm, social networking ....
Dear Ammoulll
A security wipe is must if it a used device , It will remove all user data that are associated with the previous owner . Then you can use it as new.
We need BlackBerry Data Plan also known as BIS from our Carrier , it will allow you to setup your personal emails, and many other BlackBerry Services.For that you have to contact your carrier or mobile network provider they can add it on your account.