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BlackBerry® Torch™

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New Contributor
graceycutey
Posts: 5
Registered: ‎06-02-2013
My Device: torch1 9800
My Carrier: at&t
Accepted Solution

i don't understand what is going on

I sold my curve2 and got a new torch1, i don't understand what is happening. I see the contacts of the person using the curve2 now, and he changes my dp and display name. I tried creating a new BBID but its still the same.
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Developer
Teaboy1748
Posts: 1,119
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: i don't understand what is going on

are you saying the person on curve is changing your Display name and Display Picture on your current phone?
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New Contributor
graceycutey
Posts: 5
Registered: ‎06-02-2013
My Device: torch1 9800
My Carrier: at&t

Re: i don't understand what is going on

Yes
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Developer
Teaboy1748
Posts: 1,119
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: i don't understand what is going on

Did you do a security wipe before selling it?
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New Contributor
graceycutey
Posts: 5
Registered: ‎06-02-2013
My Device: torch1 9800
My Carrier: at&t

Re: i don't understand what is going on

No I didn't
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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: i don't understand what is going on


graceycutey wrote:
No I didn't

We should always perform a security wipe before transfering ownership . I assume the other person is using BBM 7 or higher in which everything is controlled by our BlackBerry ID and the current issue is only possible if  he is having the same BlackBerry ID as your's, Do you know that person ? 

 

You can change your BlackBerry ID but you should first try to reset the password for your BlackBerry ID , Refer to this Knowledge Base to reset your BlackBerry ID password. 

 

KB26361  :How to change or reset a BlackBerry ID password.

 

Or change or Update the BlackBerryID from BlackBerry ID website :

 

KB28060How to change or update a BlackBerry ID username on the BlackBerry ID website

 

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New Contributor
graceycutey
Posts: 5
Registered: ‎06-02-2013
My Device: torch1 9800
My Carrier: at&t

Re: i don't understand what is going on

Thank you, it is working so far but I still see the person's contacts. I deleted them but they keep coming back to my list
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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: i don't understand what is going on

Hi there ,

 

 

Have you Changed or Updated your BlackBerry ID Username or email ? 

 

Please Go through the second article and change it . 

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