BlackBerry® Torch™

[ali_ali_ali]

and one more thing how can i rest my enterprise activation on my tourch pin: <removed>

and hw do i solve the empty hrt

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[sdgardne]

Hi and Welcome to the Community!

OK...so you have two issues? Let's start with the HRT.

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• If you have no CMIME entry, then skip the deletion
• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...the HRT and the Service Books are sent by your mobile service providers network...only they can look at their system to see why it's not doing so.

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ali_ali_ali wrote:

and one more thing how can i rest my enterprise activation on my tourch

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"rest"? Do you mean "reset"? In any event, everything to do with your Enterprise Activation, you need to work with your BES admins as they are in control. But, the above HRT and Service Books would be a prerequisite...though your BES admins might be able to help with that as well.

Good luck!

[ali_ali_ali]

when i try to add the new setting to my phone it tell me that the new setting are not valid with your current sim card

[ali_ali_ali]

oooh im sorry just wring massage but can you wwrite the steps becouse when i open the k something thats in blue my computer tell me erorr

[sdgardne]

Sorry, no...there are a lot of steps. If your computer isn't working right, you should probably get that fixed first so that you can properly read the information you need to resolve your BB problem.

Good luck!