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BlackBerry® Torch™

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New Member
guvenakat
Posts: 1
Registered: ‎10-16-2012
My Device: 9800 Torch

in service status it says not connected

Hi,

 

I am using BB torch 9800. I have a problem with 3G connection. In the main menu at the top i see i have a connection 3G. But when i look up the service status it says in Blackberry İnternet Service: Not connected. when i turn my connection to 2 G or wifi it fixex but in 3 G I have a connection problem. Pls help me.

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: in service status it says not connected

Hello guvenakat and welcome to the BlackBerry® Support Community Forums.

 

Issues related to your mobile network and coverage are best investigated by your mobile network provider. 

 

Contact them to investigate this matter further.

 

Thanks!

-HMthePirate

 

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Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: in service status it says not connected

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 

 

 

From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.



If this does not fix it then call your carrier.

 




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