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BlackBerry® Torch™

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New Contributor
ralo99
Posts: 2
Registered: ‎06-07-2011
My Device: Torch
My Carrier: telenor

incomplete update

[ Edited ]

My tried to update my blackberry torch via blackberry desktop software.But the device got disconnected before the update was complete.The software was installed but the device was rebooting when it was disconnected.Now i m trying to reboot it manually but it is not starting.After sometimes a white screen appears which says aap error 100 reset

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JSanders
Posts: 82,892
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: incomplete update

 

If your BlackBerry stays powered off with a white or black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




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New Contributor
mohamed_hilali
Posts: 3
Registered: ‎11-11-2012
My Device: blackberry bold 9780
My Carrier: RIM

Re: incomplete update

I have followed all the steps ! I haven't found "loader" so I download it .. but it shows that no software was found for my device and ask me to search to install !! I don't know from where I can get it ! :/

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JSanders
Posts: 82,892
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: incomplete update

I posted a link above to download from.

 

If you want to tell me specifically which OS release you want to install, I will find another link.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
mohamed_hilali
Posts: 3
Registered: ‎11-11-2012
My Device: blackberry bold 9780
My Carrier: RIM

Re: incomplete update

[ Edited ]

I've followed the whole steps !! and my phone works now !! :smileyvery-happy: 

But the probleme that I've lost all the applications ! & when I've tried to download some ones ! I don't see the icon .. except in applications installed !! Instead of That .. I starts loosing the network sometimes and it restarts by itself !! 

What is you advice to me ?? 

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