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BlackBerry® Torch™

New Contributor
Posts: 4
Registered: ‎08-22-2013
My Device: torch 9800

internal storage has gone

My husband's phone is Torch9810, after connecting it to their computer in the office, the whole internal storage is gone or maybe corrupted. He cannot used it anymore except in calling and texting only. What should we do?
Hall of Famer II
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: internal storage has gone


Please describe, with a bit more detail, exactly what happened and exactly what the situation now is. From those words, I can deduce several different possible things...each with different remedy paths. But, many of those remedy paths would be unnecessarily destructive if they are not the correct path. So properly understanding your situation is quite critical to choosing the correct remedy path.

For example...you say "internal storage has gone"...what, exactly, does that mean please? Detailed description, please.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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