10-19-2012 05:06 AM
When I use my phone, the clock icon appears and I must wait before to use it.
I emptied the phone cache but the problem continues.
Please, could you tell me what I must do?
10-19-2012 07:20 AM
Welcome to BlackBerry Support Community Forums
That Clock or hourglass appear on our device homescreen when our device undergo low memory.If possible remove any unused applications from your device.And if that does not help Look at this Article of Knowledge Base.
KB10307 : The Hourglass or clock symbol spins continuously on the BlackBerry smartphone.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
10-19-2012 10:54 AM
A media card full of songs and pictures will take a long time to generate the thumbnails and song playlist, possibly making it slow up first use.
On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine
Disable Compression on media card? go to Options, Device, Storage
using a custom theme? try it for a day the factory default one to rule out your theme
remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V