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BlackBerry® Torch™

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New Member
mikemorrison19
Posts: 1
Registered: ‎01-15-2012
My Device: torch 9800

key pad not working on torch 9800

my kepad has stopped workimng on my torch 9800 and need a phone number for customer services. help

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Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: key pad not working on torch 9800

Hello mikemorrison19 and welcome to the BlackBerry Support Community Forums.

 

Is it your physical keyboard that has stopped working or your virtual one? 

 

Your point of sale would be your first point of contact or you can contact your mobile network provider.

 

It is possible this issue could be fixed by doing a software reload (if it is a software issue).

 

You can try by backing up your data and following the steps in KB11320 to do the software reload. 

 

Hope this helps!

-HMthePirate

 

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