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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎01-20-2011
My Device: torch 9800
My Carrier: TIM
Accepted Solution

migrating from Enterprise to Personal plan

I've just received my blackberry torch 9800. I bought it on ebay and did not see it is an enterprise phone.

I don't have an enterprise account and I would like to find out an option to "restore" it or to "enable" personal feature such as email (google mail) configuration.

I'm new to blackberry and I would appreciate any comments and help.

 

thanks

Frank

Hall of Famer II
Posts: 51,366
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: migrating from Enterprise to Personal plan

Hi and Welcome to the Forums!

 

First, how, exactly, do you believe it to be an Enterprise BB? Some specific screen? Some other indication?

 

Thanks!




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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎01-20-2011
My Device: torch 9800
My Carrier: TIM

Re: migrating from Enterprise to Personal plan

thanks a lot.

when configuring the email a screen pops up requiring an email and an activation code.

I want to setup gmail accounts but no way to find them out.

 

thanks again

Frank

Hall of Famer II
Posts: 51,366
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: migrating from Enterprise to Personal plan

Ahhh yes...as I suspected...it's not that the BB is configured for Enterprise, it's that it's not yet configured for Personal email...

 

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.

 

 

 

 

Good luck!

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎01-20-2011
My Device: torch 9800
My Carrier: TIM

Re: migrating from Enterprise to Personal plan

thank you very much for the quick response. I will call my carrier later to switch on the data plan and their BIS.

 

Thanks again.

Frank

Hall of Famer II
Posts: 51,366
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: migrating from Enterprise to Personal plan

You are most welcome...enjoy!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code