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BlackBerry® Torch™

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Visitor
Posts: 1
Registered: ‎10-08-2012
My Device: torch 9800
My Carrier: bouygues teleccom

more testing WEP

Hello, I wanted to unlock my phone thanks to the WEP key, I used the 10 trials that I had, I did more and my phone is still not unlocked. thanks to my telephone provider I now have the correct key, but I did more testing. how I can do. thank you for your help

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: more testing WEP

Do you mean the MEP code? If you have used up all 10 attempts then the phone will be hard locked to the original network it was from. The only way to unlock it now is to send it to Blackberry themselves. You can either contact RIM directly using details on the main website but there will be a charge. Or you can contact your provider and get them to escalate to RIM - you need to make sure that they understand that it is the MEP code that has been used up. 

Posts: 89,490
Likes: 23,791
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: more testing WEP

After the ten attempts have been used, you must get RIM to unlock the device.


There are two routes, and only two, to achieve this.

* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).

Make sense? Good luck.




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