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BlackBerry® Torch™

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vaw2214
Posts: 1
Registered: ‎02-25-2011
My Device: Torch 9800

moving email from one bb to another

I just bought a Torch 9800 from at&t.  had a Curve from MetroPCS.  email worked great on the Curve but can't get it set up on the torch.  the personal email option doesn't even show up in the email account setup--only the enterprise option is there.  i used bb desktop to transfer data from the curve to the torch.  anybody know how to get my personal email account moved to the new bb?

JSanders
Posts: 86,610
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: moving email from one bb to another

You didn't say, but did you use the Switch Device Wizard to move all the data and messages from the old to the new? if not, use that.

 

Likewise, to get the personal email setup icon, make sure the PIN of the new device is registered with ATT, and that you have THE BlackBerry Data plan on your ATT account.




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