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BlackBerry® Torch™

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Contributor
mlaxamana16
Posts: 10
Registered: ‎01-13-2012
My Device: blackberry torch 9810
My Carrier: at&t

my BB torch 9810 cant connect to the internet:(

my wifi is on and everything and its getting good signal, but when i use anything that uses the internet it wont let me.."a little screen pops out that says "unable to connect to the internet, please try again later. if the problems persists please contact your service provider". and i did gave my service provider a call which is at&t but it was no help so they out me on the line with a blackberry technical support or whatever. it was no help either, he only put me back n line with at&t. when i try using my data plan the internet works perfectly fine. so i guess its a blackberry problem not my carrier. i just got this phone yesterday and its my first blackberry phone ever.

can anyone please help? thanks:smileyhappy:

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Contributor
mlaxamana16
Posts: 10
Registered: ‎01-13-2012
My Device: blackberry torch 9810
My Carrier: at&t

Re: my BB torch 9810 cant connect to the internet:(

when i check the blackberry internet service it says Not Connected, but there is a wifi logo showing at the top of the screen.
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Guru III
knottyrope
Posts: 30,319
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my BB torch 9810 cant connect to the internet:(

do you get a BlackBerry logo next to the wifi symbol?

 

 

 




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Contributor
mlaxamana16
Posts: 10
Registered: ‎01-13-2012
My Device: blackberry torch 9810
My Carrier: at&t

Re: my BB torch 9810 cant connect to the internet:(

nope
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Guru III
knottyrope
Posts: 30,319
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my BB torch 9810 cant connect to the internet:(

it could be that your wireless is not accepting the DHCP request.

 

delete wifi profile on phone

Reboot wifi router, and then set up wifi again

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
mlaxamana16
Posts: 10
Registered: ‎01-13-2012
My Device: blackberry torch 9810
My Carrier: at&t

Re: my BB torch 9810 cant connect to the internet:(

i did that and it still says tha same "unable to connect to the internet..."

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Guru III
knottyrope
Posts: 30,319
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my BB torch 9810 cant connect to the internet:(

Look at my thread solving my WiFi issue.

http://supportforums.blackberry.com/t5/BlackBerry-Bold-9700-smartphone/Netgear-WVPN824-WiFi-issue-co...

 

also try turning off carrier signal and see if you get BB logo next to wifi

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
mlaxamana16
Posts: 10
Registered: ‎01-13-2012
My Device: blackberry torch 9810
My Carrier: at&t

Re: my BB torch 9810 cant connect to the internet:(

[ Edited ]

.

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Contributor
mlaxamana16
Posts: 10
Registered: ‎01-13-2012
My Device: blackberry torch 9810
My Carrier: at&t

Re: my BB torch 9810 cant connect to the internet:(

okay the black berry logo beside the wifi symbol only pops out when the data services is ON. 

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