11-20-2012 11:24 AM
i have a 5month old bb torch 9860. my dad bought it from dubai, and was brand new. it was all working fine until last month. i had the wifi on and had been surfing the net on it. but the internet connection was pretty slow that time so i prefer using the computer. and i wasnt able to exit my phone from the net and just placed it on the bed. when i went back to check my phone, it was not booting up and no red flashing at the top of it. so i charge it overnight thinking that the battery might have been totally draint. the next morning i checked my phone and just same thing. so i charged it again for 5hours, but no red light on top and no light on the screen. Tried to remove the battery for quite sometime, and just same thing. Its has been a month since the last time i was able to use it. so I really dont know what to do. can anyone please help me. thanks
11-20-2012 11:41 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!