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BlackBerry® Torch™

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New Contributor
bozainab
Posts: 5
Registered: ‎11-03-2010

my BBM contacts are not receiving my broadcast messages

Hello   I'm using. Torch 9800

i have 200 contacts and alot of my contacs say tthey are not receiving the broadcast

And I have more 6 device torch have same breoplem the cocntacts didn't receve broadcast

Can you help me please :smileysad:
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Guru III
knottyrope
Posts: 29,238
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my BBM contacts are not receiving my broadcast messages

I just sent out one to 5 and they all got it

Are you trying to send to all 200?
Do all have a BlackBerry data plan?


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New Contributor
jassim-baizat
Posts: 4
Registered: ‎11-04-2010
My Carrier: Etisalat

Re: my BBM contacts are not receiving my broadcast messages

Hi there

I also have the same problem with my Torch as well as my friends whom they own a torch, some of them sold theirs because no other BBM application works on it such as 5.0.0.57 or 5.0.0.66 version. I have almost 1500 contacts, and when I try to send a broadcast MSG not all receives about only 5 to 10 receive the broadcast, and also the other issue, it doesn’t show if the broadcast has been sent, delivered or read by other contacts, it just shows a red color icon?!?!:smileysad:

But that’s not the issue now, hope it could be solved, as the broadcast message gives the BB its uniqueness between all other instant messaging applications , Please help!! And what to do.. :smileysad:

 

Thanks & Regards

 

JassimBaizat  

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New Contributor
bozainab
Posts: 5
Registered: ‎11-03-2010

Re: my BBM contacts are not receiving my broadcast messages

I have anathar phone bold 9700 I send to my all contact 2500 and all receive my brodcast

What the problem in torch must be beter than bold 9700

Ya I tray to send to all contact 200 and 10 its the same problem not all received

Help me please
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Guru III
knottyrope
Posts: 29,238
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my BBM contacts are not receiving my broadcast messages

I just sent it out to 27 people for a test and waiting for results.

 

I dont have more than that for contacts.

 

Do all the people exist in a BBM chat already with a current chat?



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Guru III
knottyrope
Posts: 29,238
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my BBM contacts are not receiving my broadcast messages

I found out that if there is no current chat, you cant see that it was sent but my friends did receive them.

 

if I had more contacts I would test it more.



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New Contributor
bozainab
Posts: 5
Registered: ‎11-03-2010

Re: my BBM contacts are not receiving my broadcast messages

im wating

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New Contributor
jassim-baizat
Posts: 4
Registered: ‎11-04-2010
My Carrier: Etisalat

Re: my BBM contacts are not receiving my broadcast messages

The best way to check if all of your contacts received the Broadcast is to send our a broadcast saying “ please PING!!! Me to check the broadcast status “ and you wait till they reply, some of them reply back as soon as they read it, but some ignore it well that’s a problem.

 

My contacts are categorized, Guys, Girls, Work, Fiends, Family.

Anyways when I broadcast this MSG and thte category is choosen  ( ALL ) and I tick the ( Select All) box and send not all receive the broadcast, only a portion of my contacts receive,  

I may have found an indirect way to broadcast and all receive it, it’s a long process but at least it works till the problem is solved.

 

When I broadcast message I change the category from all (ALL ) to any other category e.g. family then tick the ( Select All ) box and only send to one category a time. The received it.

Now I am wondering if the same problem will accrue if all the contacts are in one category instead of categorizing the contacts?

 

Regards & best of luck

JassimBaizat

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New Contributor
bozainab
Posts: 5
Registered: ‎11-03-2010

Re: my BBM contacts are not receiving my broadcast messages

Yes all the contacts are in one category
I have 500 contact wen I send them maby 50 receve brodcast

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Guru III
knottyrope
Posts: 29,238
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my BBM contacts are not receiving my broadcast messages

There might be a limit as to how many you can send at once and you seem to have found it.



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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

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