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BlackBerry® Torch™

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New Contributor
abaidaboss
Posts: 2
Registered: ‎09-10-2013
My Device: blackberry torch 9810 RDM71UW
My Carrier: patent

my blackbeyy does not browse

My black berry torch 2 does not connect with my bis, but it makes call and receive calls. If I put my sim in another fone, it would connect to d bis of d other fone. The only internet application that works is my web browser.. In short words its not registering to my wireless network. What can I do? Pls I need help
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Hall of Famer II
sdgardne
Posts: 47,226
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my blackbeyy does not browse

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
abaidaboss
Posts: 2
Registered: ‎09-10-2013
My Device: blackberry torch 9810 RDM71UW
My Carrier: patent

Re: my blackbeyy does not browse

It still did not work.. I tried registering my device using my email, buy there was no reply. On the service book menu, there was nothing like send or accept service book. All I saw was view, delete, switch application and close.. Somone told me there r some blackberries(re furbish) that does not connect to bis is that true?
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Hall of Famer II
sdgardne
Posts: 47,226
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my blackbeyy does not browse


abaidaboss wrote:
It still did not work..

I'm not surprised...consider...


abaidaboss wrote:
I tried registering my device using my email, buy there was no reply.

I see nothing in the instructions I provided to you that uses email in any way for the registration process. So, I honestly have no idea what you actually did, but from what you describe, it does NOT sound like you did what the instructions state.


abaidaboss wrote:
On the service book menu, there was nothing like send or accept service book. All I saw was view, delete, switch application and close.

Again, from that description, it does not sound like you are in the place that the instructions guide you to, so I have no idea what you actually were looking at. Further, there are multiple methods listed in the KB for sending the Service Books...did you try more than one? Further still, as I noted above, proceeding to Step 2 without the proper completion of Step 1 is useless anyway.


abaidaboss wrote:
Somone told me there r some blackberries(re furbish) that does not connect to bis is that true?

I've no idea about that...there are several reasons that a BB may not connect to BIS, but I can't guess which applies to you. Consider:

  • BBs reported as lost or stolen cannot connect to BIS
  • BBs that are not fully compatible with the carrier network for automatic HRT registration and automatic Service Book delivery cannot automatically connect to BIS
  • BBs that are broken somehow may not be able to attach to BIS
  • A BB with an IT Policy on board could be blocked from attaching to BIS

Those are the reasons I can quickly think of...there likely are more reasons, but I have no information concerning what you were told, at least not in such a "generic" sense.

 

So, since Step 1 did not result properly, what happens is you fall out of the process...which drops you down to the end...contacting your service provider for formal support.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.