09-11-2013 02:08 PM
09-11-2013 06:50 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
09-12-2013 02:54 AM
09-12-2013 10:43 AM
It still did not work..
I'm not surprised...consider...
I tried registering my device using my email, buy there was no reply.
I see nothing in the instructions I provided to you that uses email in any way for the registration process. So, I honestly have no idea what you actually did, but from what you describe, it does NOT sound like you did what the instructions state.
On the service book menu, there was nothing like send or accept service book. All I saw was view, delete, switch application and close.
Again, from that description, it does not sound like you are in the place that the instructions guide you to, so I have no idea what you actually were looking at. Further, there are multiple methods listed in the KB for sending the Service Books...did you try more than one? Further still, as I noted above, proceeding to Step 2 without the proper completion of Step 1 is useless anyway.
Somone told me there r some blackberries(re furbish) that does not connect to bis is that true?
I've no idea about that...there are several reasons that a BB may not connect to BIS, but I can't guess which applies to you. Consider:
Those are the reasons I can quickly think of...there likely are more reasons, but I have no information concerning what you were told, at least not in such a "generic" sense.
So, since Step 1 did not result properly, what happens is you fall out of the process...which drops you down to the end...contacting your service provider for formal support.
Good luck and let us know!