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Contributor
andreanboea
Posts: 12
Registered: ‎02-09-2013
My Device: 9860
My Carrier: telkomsel

my phone is claimed to suspend

help me
I can not use my blackberry 9860 for BBM.
I have sim card exchange
I had to reinstall the OS
I've tried swapping the manual and the automatic network again
I've check my phone registered numberingplans
what is wrong with my phone

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone is claimed to suspend

Hi andreanboea

 

Welcome to BlackBerry Support Forums

 

Why do you think your device has been suspended , Did your Carrier told this ? If it is then reinstalling OS , SIM swap etc will not solve this issue , From where you brought that device ?

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Contributor
andreanboea
Posts: 12
Registered: ‎02-09-2013
My Device: 9860
My Carrier: telkomsel

Re: my phone is claimed to suspend

I bought it from a distributor in my town,,,
This is very confusing
because my phone listed in plannumbering international.
BIS but I could not connect, and I try to register to RIM no Balsan,, this signifies suspend my phone in pin
if the rim can memmbantu,,???
I have an e-mail to the rim, but I am no replies

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone is claimed to suspend

Hi andreanboea

 

 

If your Carrier or Mobile service provider say that your device PIN or IMEI has been suspended then RIM currently BlackBerry cannot do anything in this regard . If that device is reported Lost or Stolen then the previous Carrier might have Blocked or Blacklisted that device ,It is only the previous carrier who can release or Unblock that device , which they won't do .

 

So if you're told that its PIN or IMEI has been suspended then the best option will be to return that device from where you bought and ask them for the refund . Its better to buy a new device from any Carrier or from an authorized BlackBerry store with bills.

 

 

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Contributor
andreanboea
Posts: 12
Registered: ‎02-09-2013
My Device: 9860
My Carrier: telkomsel

Re: my phone is claimed to suspend

only that way out..

thank so much,,,

sory my englisg bad,,

b'cos i'm from indonesia

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone is claimed to suspend

Hi andrean

 

 

No problem your english is much better . So for your device yes you have only that route , if your Mobile service provider told you that device PIN or IMEI is blocked , No one can release that except the carrier who blacklisted it , I know you cannot find the carrier and even if you find they will not released it if it a stolen device. So As I said please Contact the distributor from where you bought that device and get you money back  and buy a new device from only BlackBerry Authorized store, I know in Indonesia there are many Dedicated BlackBerry Stores buy from there or any Carrier .

 

Good luck.

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Contributor
andreanboea
Posts: 12
Registered: ‎02-09-2013
My Device: 9860
My Carrier: telkomsel

Re: my phone is claimed to suspend

Thank you for your suggestion .. but previously there was no problem with the pin and e-mei my phone
I can list the i-mei and pin me here???

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone is claimed to suspend

Hi andreanboea

 

 

                      So did your Carrier or Mobile service provider told that there is no problem with your PIN or IMEI ? If that confirmed that, then ask them to activate Data Plans on your account . Also no need to post or list your PIN or IMEI number in an open forums .

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Contributor
andreanboea
Posts: 12
Registered: ‎02-09-2013
My Device: 9860
My Carrier: telkomsel

Re: my phone is claimed to suspend

[ Edited ]

My provider says confused by this incident
because I bought a cell phone has all the legal weeks to a device.
finally they just said they could not help me

i-mei:
Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

check imei say please help me
I try to tap on my phone registered numberpland

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone is claimed to suspend

Hey andrean

 

I can't check your IMEI if it is suspended or Blocked, Don't know why your service provider is so confused , they can get all the information if they need.There may be many reason if your service provider is unable to register on there network, like if that device is Blacklisted , if that deice is not an Unlocked device,Or if that  device doesn't support your carrier network. Or on your  device Go to Options > Device > Advanced System Settings SIM Card

 

Type MEPD on the screen.( You won't see those letter that you typed ) On that see what you get behind Network, Service Provider , SIM .

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