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BlackBerry® Torch™

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melanie_kohinsky
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melanie_kohinsky
Posts: 1
Registered: ‎12-07-2012
My Carrier: virgin mobile

my phone

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‎12-07-2012 08:30 PM

my phone wont turn on i charged it last night i was texing people till i fell asleep i woke up this morning and the blackberry loading screen was on and the loading bar was stuck about 1/4 way through so i took the battier out tryed letting it stay out then i put it back in and i didnt even press the end to start it back up it just started itself and has been stuck on a black screen with a hour glass nothing els and none of my buttons makes the screen change

 

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Elite I
Elite I
BillJ
Posts: 6,715
Registered: ‎01-05-2009
My Carrier: Rogers

Re: my phone

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‎12-07-2012 08:36 PM

Try connecting it to BlackBerry Desktop Software to see if it can do anything for you.  If you plug your phone in and it won't get connected to BDS, have a look at this article:

 

www.blackberry.com/btsc/KB10144 .

 

 

Let us know if that helps you.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
My Z10 was furnished by BlackBerry but all opinions are my own.


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