Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
ngomane
Posts: 2
Registered: ‎04-29-2013
My Device: 9800 torch
My Carrier: vodafone

my torch 9800 really really nuked

Hi

 

I really pray someone will help me here..i have a torch 9800 which i owned for a long time. a month back i tried upgrading my OS to the new version, and my phone worked for 2days and stopped. the phone would go on and off on its own. then i did the reaload again and this time didn't manage to load the OS again. and since hen i've been serching on how to resolve my problem. i have tried BBSAK and JL_Cmder my phone always disconnects stating (recconecting to jvm). I've tried almost all of the suggested ways on how to wipe the phone but i just can't come right. maybe i am missing something. 

 

what it does sometimes is show battery charging on the screen with a red light off and after 5sec you'll see it trying to restart then it goes back to black screen and red light on. is there's any other wipper i can use?

 

 

Thanx in advance. 

 

Ray

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,271
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my torch 9800 really really nuked

Hi and Welcome to the Community!

 

Given your description, I'm actually thinking you may have a hardware problem...perhaps your battery...


Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

 


Otherwise, beyond what you've already discovered, here are some more tricks to try:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
ngomane
Posts: 2
Registered: ‎04-29-2013
My Device: 9800 torch
My Carrier: vodafone

Re: my torch 9800 really really nuked

thank you.

so much for your response. i will give your suggestion shot and let you know what i come up with. i hope it works out.

Ray
Please use plain text.