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New Contributor
Posts: 4
Registered: ‎05-04-2013
My Device: torch 9800
My Carrier: t mobile

my twitter app is not working on my blackberry torch

i downloaded the twitter update 4.1.0.15 from the appworld to my blackberry torch 9800 (v6.0.0.141, platform 6.4.0.64) but after its done downloading  i got an error messege saying uncaught exception:java.lang.NoClassDefFoundError and now i cant see the twitter app i check every folder and the show all option but stil i cant find it i went to application managment and its says the application is installed i dont know whats wrong 

 

a little help would be great thanks

 

Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my twitter app is not working on my blackberry torch

Hi and Welcome to the Community!

 

First, remove the app:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

Next, make sure that your BB is running stable with no more errors. If it is OK, then try installing the app again.

 

If the error returns, then see if your BB OS needs updating.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎05-04-2013
My Device: torch 9800
My Carrier: t mobile

Re: my twitter app is not working on my blackberry torch

thanks for the help i already tried to reinstall the app a couple of times but everytime i reinstall the app i get the same error massege, also i upgraded my blackberry torch months ago via blackberry desktop to the version v6.0.0.141 and everytime i check for a new software update its says there are no more updates avalible for this device so iguess i have the lastest OS but still i cant see my twitter app 

Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my twitter app is not working on my blackberry torch

OK...well that addresses part of what I suggested above. But, with the Twitter app removed, does your BB run stable? Or does it continue to have the Uncaught Exception errors with Twitter uninstalled?

This is a critical data point in advising you how to proceed...



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 4
Registered: ‎05-04-2013
My Device: torch 9800
My Carrier: t mobile

Re: my twitter app is not working on my blackberry torch

after i removed the twitter app my blackberry runs perfectly fine the error messege is gone but as soon as i reinstall the app the message pops up again 

Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my twitter app is not working on my blackberry torch

Interesting...OK...then there must be something wrong that the installed Twitter app causes to happen, but does not affect other things. As such, I'd advice an OS reload...to prepare, refer to the link in my auto-sig on this post regarding backups...you will need a complete local backup of everything in order to proceed.

 

Once you have a backup, you can proceed with the OS reloading process.

 

Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-04-2013
My Device: torch 9800
My Carrier: t mobile

Re: my twitter app is not working on my blackberry torch

sorry to reply late but i tried all the steps that you told me to but its still not showing up i think theres something wrong with the app and not with the phone 

Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my twitter app is not working on my blackberry torch

Well, if that were the case, then I suspect we'd be hearing from thousands of others...and I don't sense any trend here on that point. So while I can't say 100% that you are not correct in this assumption, I tend to not agree with it.

So, you did everything? How many different OS packages did you try in the "Bare Bones" process? Did it fail at the very beginning of each OS package install? At some other point?



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎05-12-2013
My Device: Bold 9700
My Carrier: O2

Re: my twitter app is not working on my blackberry torch

[ Edited ]

I guess you're not hearing from thousands of others because the app is causing this issue only to some. Also, I haven't known about this forum until now, until I searched for some solution to my problem. And guess what, I have exactly the same problem as mrbladimir28. And we are definitely not alone. If you go have a look at the comments and reviews on Twitter from people in the App World you'll find lots of comments describing exactly the same problem we are having.

- the app is either missing (it doesn't show up in the list of applications when accessed from the 'options'), even though the App World says it has been installed, and yes, the phone has been rebooted.

- the app is missing in the list of applications but the icon is in a folder where I always keep it, BUT when I try to run Twitter, it gives me a java error (Uncaught exception: java.lang.NoClassDefFoundError to be exact).

 

All my applications are running just fine, no other problems - with or without Twitter installed. I have been happy until I upgraded Twitter to the 4.1.0.15 version. Then the problem started.

 

Now, even though I deleted the Twitter app and tried downloading an older version of the app (4.0.0.17) from third party sources (because what else was I supposed to do?) it didn't work. Even though the installation was completed, phone did its reboot, the app was nowhere to be found. Not in downloads, not in my usual folder, not in any folder, not in the application list. But when I tried downloading the new version (4.1.0.15) again, it said that I already have a Twitter installed (4.0.0.17) and it asked if I wanna rewrite it with the new version.

 

And for the record: I have BB Bold 9700, OS 5.

 

New Member
Posts: 1
Registered: ‎06-16-2013
My Device: bb torch 9800
My Carrier: lime

Re: my twitter app is not working on my blackberry torch

I have a bb torch 9800 and I have the same problem from I updated my twitter (like a month now) I am seeing the same error message and no twitter app in sight