02-16-2013 09:13 AM
Earlier today my phone battery was almost dead, and decide to hang at that very moment, so i pulled out the battery to reboot the device! the device dint switch back on so i pressumed the battery to be dead! when i plugged in the device to charge it showed me the empty battery sign as the phone was completely dead, after a couple of seconds it came to the booting screen with the white bar... i thought it would load like it always does! but now its stuck at about 75% it refuses to cross that!... i have tried pulling the battery out n rebooting again now several times! i need quick help please! thanks!
02-16-2013 09:38 AM
Please see if you can reboot the device in Safe Mode?
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
02-16-2013 10:52 AM