Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Member
Shazzz
Posts: 1
Registered: ‎08-04-2012
My Device: Torch

no cached credentials. (Error id 40721)

Hi there,

I reset my blackberry torch back to factory settings and no i cannot get into App World, i am getting the error no cached credentials. (Error id 40721). My browser is working so i do have access to the internet via phone, can anyone help me please xx

Please use plain text.
Contributor
ngram
Posts: 13
Registered: ‎08-19-2011
My Device: Q5

Re: no cached credentials. (Error id 40721)

Had the same problem for a week after appworld upgrade.

 

After going through pages of support tried this

 

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Blackberry-Torch-Error-ID-30601/m-p/577956#M...

 

1. Go to

Options then

Delete blackberry ID

exit

2. Reset device

 

Go to Appworld

Highlight Myworld

Press Alt and press  R S T

if app world does not reset

 

3. Go to applications and delete Appworld

 

Remove SIMM and replace with any other SIMM

 

Log onto blackberry site.

Log on with Blackberry ID

 

Download any free software.

Appworld automatically updates.

 

Try it .

Worked for me.

All the best

 

 

Please use plain text.