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BlackBerry® Torch™

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New Contributor
durugoval
Posts: 2
Registered: ‎02-16-2013
My Device: 9800

no sound on handset speaker during call

Hi, actually may device fell off my hand and hit the floor. After then I discovered the handset didn't make any sound when I tried making or receiving calls. However, I could hear sound when I put it on speaker or used the earpiece. Please note, I have done battery pull several times; sometimes I have to wait for 30 minutes or more before putting the it back. What could be the problem? This is so frustrating. I need speedy response. Thanks
Pastor Val (Nigerai)
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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: no sound on handset speaker during call

Hi and Welcome to the Community!

From your description, I would deduce that the fall caused something inside to break. But, proper diagnosis of hardware issues is, of course, impossible at an internet distance. I recommend you find a local (to you) qualified hardware technician and see if they can provide you a proper evaluation.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
durugoval
Posts: 2
Registered: ‎02-16-2013
My Device: 9800

Re: no sound on handset speaker during call

Thanks a lot. I thought as much. I'd see a technician right away; will give you a feedback later.
Pst Val
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