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BlackBerry® Torch™

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ehrabi
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ehrabi
Posts: 2
Registered: 02-22-2012
My Carrier: rim

phone restarted on itself and didnt go to os

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02-22-2012 12:39 PM

i have a blackberry torch 9860 the phone restarted by itself and didnt go in stuck i tried to install new os from desktop manager it finished and on the restart process did the same any advice how can i fix it

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Guru II
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knottyrope
Posts: 22,216
Registered: 06-25-2008
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I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: phone restarted on itself and didnt go to os

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02-22-2012 02:21 PM

Are you able to restart your device in safe mode as shown in KB17877?

 

 

 

I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?

 

 

 

If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.

 

 

 

When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.

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ehrabi
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ehrabi
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Registered: 02-22-2012
My Carrier: rim

Re: phone restarted on itself and didnt go to os

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02-22-2012 02:30 PM

I tried wat u said on the restart phase it stuck and did not continue tried it several times same thing can like do it via application loader and put the new version will that work cause seems lik something freezes in the end or could it be a hardware problem?)

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