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BlackBerry® Torch™

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Contributor
markbaka
Posts: 10
Registered: ‎05-02-2013
My Device: blackberry torch 9850

problem in the network

i have a blackberry torch 9850 , i updated it to os 7.1.0.755 and can't to identify to our network in egypt (mobinil) i tried a lot with every version and make the same problem and in the beginning it was working normaly when i have update it it appear this problem so please help me what to do !?

JSanders
Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem in the network

The 9850 is a CDMA model with GSM bands for outside the US.

 

Is the 9850 unlocked? See my unlocking guide link below.




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Contributor
markbaka
Posts: 10
Registered: ‎05-02-2013
My Device: blackberry torch 9850

Re: problem In the network

Yes unlocked !! it was working normally, when i updated it won't work properly .

JSanders
Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem In the network

When you updated what?

 

Full details would be helpful.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
markbaka
Posts: 10
Registered: ‎05-02-2013
My Device: blackberry torch 9850

Re: problem In the network

i bought it from us unlocked. i live in egypt so when i got here it work properly normal. i update it many times. then my mobile came a little bit work slowely and freez sometime, so i said the i will update it the same os 7.1 to get a fresh software. since i update it the last time it doesn't work properly. my mobile can't identify the network in egypt. that's it

thanks for your help

Contributor
markbaka
Posts: 10
Registered: ‎05-02-2013
My Device: blackberry torch 9850

Re: problem In the network

please i need help.

thank you

JSanders
Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem In the network

In your Mobile network screen settings, make sure the network options are set to GSM and NOT to Global or CDMA network.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
markbaka
Posts: 10
Registered: ‎05-02-2013
My Device: blackberry torch 9850

Re: problem In the network

my network selection mode : automatic

network technology : GSM/UMTS

network mode : 3G

till now is not working properly

what can i do ?

 

JSanders
Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem In the network

Well your problem remains that you are chosing to use a US only device in Egypt. Right? :smileywink:

 

That setting is correct. It should work.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
markbaka
Posts: 10
Registered: ‎05-02-2013
My Device: blackberry torch 9850

Re: problem In the network

yes :smileyvery-happy:
i know this steps it should work but the problem is that i can make phone calls but my mobile can't identify my network also the internet service it must be available but in real isn't working my whats app is working but the bbm isn't . some people said the software is not complete and i tried to install the same os. make the same problem. what can i do? need help
thank you for your kindness