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I'm having trouble with my phone I was take out the battery and then it's say error the reload software. hope you can help me to restart my phone I really appreciated thank you... Susan...
In this case, you won't be able backup your device info, so you can skip Step 1. Hopefully you have a recent backup or if you used BlackBerry Protect, you should be able to restore most of your data using that.
I hope this info helps, and good luck getting your phone back up and running!
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