10-01-2011 07:21 AM
I have a Torch 9800 - which I bought second hand, with a complete re-set. I have had all my contacts and details copied over by my local orange shop.
I am totally new to Blackberry, and I am finding it very frustrating with a "Security Software Verification" action happening frequently on my phone. The screen goes black with the Blackberry logo, and a white line slowly updates. Whilst this is happening I am unable to action any of the buttons.
I went to Options > Security Status Information (no services) > Blackberry Button > Verify Security Software
It runs through loads of ticks and says Security Tests Passed. But this action has not stopped the frequent checking.
What am I doing wrong? Or what else must I do?
Solved! Go to Solution.
10-02-2011 07:03 PM
10-03-2011 03:09 AM
Thank you Xandrex. I have checked running applications ( pressed and held don Menu button)
The only applications that appear to be running are:
Home, Messages, Phonem Browser and Blackberry Messenger.
From previous posts I don't think any of these can be stopped.
The only software that I downloaded and have since removed was Battery Watch.
I guess I really need to get some help, Blackberry is not like any other phone I have ever had! I can't get BBM to work, and Facebook says I am not on a data package that allows this. But I am, and in all my previous phones I have not had any problems. I also can't get any e-mails set up!
I don't know why it is re-booting all the time though - I will try nd see howmany times it does it, but as I work fulltime and it is kept in a holster, it will be difficult.
10-03-2011 03:24 AM
10-03-2011 08:35 AM
10-04-2011 03:16 AM
Thanks - for all your help - I will try and get some time off work and go into my local orange shop - much easier and mor ehelpful than a telephone line - I will come back and advise answers etc for future posts
10-08-2011 01:30 PM
Been in contact with Orange today, and added BBM Facebook etc to my "package" - Although my old phone had access to these and freely, blackberry access is totally different.
I will now monitor the phone and fingers crossed the fix was as simple as that - just getting a package added.
Although....... I need to delete e-mail accounts as the previous owner e-mails popped up! Embarassing
Thanks for all your help
10-08-2011 07:07 PM
well this is completely different. If your device is second hand, then now you need to proceed with the steps of the seller as well as the steps of the buyer in this article from the public knowledge base:
Article ID: KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone