10-02-2011 06:25 PM
I have the brand new blackberry torch, basically it won't switch on. When you hold the turn on button, a red light comes up, then goes then comes back and then goes again and a little sand timer appears. I've tried everything, swapping the battery, charging it up, just everything and nothing seems to work. anyone got any other suggestions?
10-07-2011 09:01 AM
Welcome to the Suppport Forums!
Have you tried backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software? http://bbry.lv/bpv7DT
Hope this helps.
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