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BlackBerry® Torch™

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New Member
elgrinch41
Posts: 3
Registered: ‎11-21-2012
My Device: torch 9800
My Carrier: claro

register pin & imei

hello i have just bought a torch 9800 unlocked in amazon. I wanted to register at CLARO ARGENTINA with a blackberry data plan and they told me that the imei and pin are registered with CINGULAR. i can make phone calls, navigate and send text messages but i can't set up my email account. What can i do to erase the pin and imei from cingular and register with CLARO? i tries to call at&t but they didn't solve my problem. thnks . best regards

 

hola acabo de comprar un torch 9800 desbloqueado en amazon. Cuando quise registrarlo en la empresa CLARO ARGENTINA con un plan de datos blackberry, me dijieron que el imei y pin estan registrados en CINGULAR. Puedo hacer llamadas, navegar por internet y mandar mensajes pero no puedo configurar mi cuenta de email. como puedo borrar el pin e imei de cingular para registrarlo en Claro? DESDE YA M,UCHAS GRACIAS. SALUDOS

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JSanders
Posts: 84,675
Likes: 22,958
Solutions: 5,907
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: register pin & imei

You will need to get the previous owner or yourself to call AT&T (formerly Cingular) to release the PIN and IMEI from their database.

 

Often carriers might not release the PIN and IMEI, if the previous user left a balance due on their account, or the device had been reported lost or stolen.




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New Member
elgrinch41
Posts: 3
Registered: ‎11-21-2012
My Device: torch 9800
My Carrier: claro

Re: register pin & imei

i bought the phone as new. i called at&t and the didn't help me . the told me to contact blackberry

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JSanders
Posts: 84,675
Likes: 22,958
Solutions: 5,907
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: register pin & imei

You think it was new, it might not have been.

 

Regardless, your only hope is to call AT&T again, and explain what you need.

 

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. We are users just like you.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
elgrinch41
Posts: 3
Registered: ‎11-21-2012
My Device: torch 9800
My Carrier: claro

Re: register pin & imei

thanks for your information, i will try to call them again

 

best regards

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