05-26-2013 09:17 AM
My user name and email are completed different than the password I chose when trying to reset the password online but I keep getting an error message that it is the same. It won't recognize the original password so I tried to reset it and keep getting locked out for 15 minutes.
Suggestions or should I just forget about using the mail and app features?
05-26-2013 11:52 AM
Hi and Welcome to the Community!
While you didn't state clearly exact which credential set this is, the lockout behavior you describe allows me to deduce that it's your BB ID credentials. As such...
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances: