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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎04-19-2012
My Device: Blackberry Torch 9860

resetting my blackberry password

please help!!!  I cannot reset my password as when i set up my id its attached to the device email and apparently for "security" reasons the password reset instructions cannot be sent to my email...wtf do i do to reset???

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: resetting my blackberry password

Hi and Welcome to the Community!


This KB contains the workaround for your situation:

  • KB28111 Unable to reset BlackBerry Identity password when using a BlackBerry hosted email address

Good luck!

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