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New Contributor
Posts: 8
Registered: ‎11-16-2009
My Device: Not Specified

restoring from blackberry protect on my old phone

Hi,

 

I need to restore a backup on my old phone from Blackberry Protect, but I do not have a data service since it has been moved on my new Z10.  how can I retrieve the data?  I do have a wifi connection on the device!

 

Thanks,

Hall of Famer II
Posts: 49,679
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: restoring from blackberry protect on my old phone

Hello,

You cannot. On a legacy BB, you must have an active and adequate BIS account so as to have any use of the proprietary services, including BB Protect.

Good luck!



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New Contributor
Posts: 8
Registered: ‎11-16-2009
My Device: Not Specified

Re: restoring from blackberry protect on my old phone