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BlackBerry® Torch™

Regular Contributor
Posts: 84
Registered: ‎12-22-2008
My Device: Bold 9650

screen dimming

Very frustrated. Reinstalled os, battery pull, and uninstalled some apps. Still even though I have it unchecked to dim automatically it still makes the screen dim in lower light or even shuts off while I'm typing. Why! Ready to drop bb for android or iphone. Any help would be appreciated.
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BlackBerry Technical Advisor (Retired)
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: screen dimming

Hello sgesualdi,


To clarify, even when you are trying on your device, the screen will black out? 


If so, and you have done the clean application reload as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows (or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer) it would be advised you contact your point of sale to investigate this matter further.





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