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inside custom component

BlackBerry® Torch™

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annalisadunaway
Posts: 1
Registered: ‎01-19-2013
My Device: blackberry toch
My Carrier: att

screen goes blank when I slide it up to use the keyboard

When my keybaord is covered I can see the display screen just fine, but when I slide my blackberry torch up to use the keyboard, my screen goes blank. All my buttons are lit up and the keyboard itself is lit up, but my screen is blank. Can someone give me advice on how to fix this? Thank u!
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Guru I
John_Clark
Posts: 15,621
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: screen goes blank when I slide it up to use the keyboard

This sounds like a worn out or defective ribbon cable going to the display. The device will need to be repaired or replaced. I would contact ATT to see about any warranty service.
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