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BlackBerry® Torch™

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Contributor
discolemoande
Posts: 16
Registered: ‎12-29-2010
My Device: Blackberry Torch 9800
Accepted Solution

silent calls

I keep having a problem where my calls go silent. Either I can't hear the person I'm talking to or they can't hear me? Do I keep pressing mute or something? Any idea what the problem could be? Is the phone bad?
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: silent calls

It could be as simple as your face hitting the mute button while you're in a call.

 

Holding it out on an angle, away from your face, would be the first step to correcting it.

 

Let us know if that is the problem.


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Contributor
discolemoande
Posts: 16
Registered: ‎12-29-2010
My Device: Blackberry Torch 9800

Re: silent calls

That was probably it.  I need to be more carefull to keep the screen away from my face. 

 

Thanks for your help!