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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎05-05-2013
My Device: Torch 9600
My Carrier: carrier

sync

I'm having problem, but mine I've sync into my laptop it has wiped all my music and pictures, although I still can access them on the application under files, my problem all new pictures taken and music downloaded is not going straight to media, any help in this regard would be appreciated.
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: sync

Hey nyidecss,

Welcome to the BlackBerry® Support Community Forums.

 

Have you verified the files are no longer on the Media card or Device memory? Please go to Media on the BlackBerry smartphone> Press the Menu Key and go to Explore> choose Device Memory / Media Card, can you locate the files?

 

Let me know if you can locate the files.

Thanks.

-HB

 

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New Contributor
Posts: 3
Registered: ‎05-05-2013
My Device: Torch 9600
My Carrier: carrier

Re: sync

I can locate files my worry if I take photos and download music is this the only way I could see pictures and play music ?