01-17-2013 09:58 AM
RGFBarbie, Greetings, and welcome to the BlackBerry.com Community Support Forums.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Here are some resources you might benefit from: