BlackBerry® Torch™

[owencheung2012]

I took some video in my blackberry 9810, when I use usb copy or desktop manager to import to my PC, but the video cannot watch, I can watch the vide on the 9810 device. Pls help to solve the issue, Thanks a lot!

The encrypt is on when I took the video, I tried to turn off and then move the video to another folder and copy/import to my PC, it still no work.

[Bifocals]

Hi and welcome to the forums!

Here's some info on transferring encrypted media files from the Blackberry Desktop guide,

Using encryption and content protection on the Blackberry can have some serious performance drawbacks. I've attached a reference link as well.

Thanks,

Bifocals

---

Blackberry desktop software v7.0

'You can now synchronize and import encrypted media files from your BlackBerry® smartphone. Encrypted media files aren't supported on the BlackBerry® PlayBook™ tablet.
If you're synchronizing or importing encrypted media files from a smartphone that has encryption turned on, you must keep encryption turned on to continue using the BlackBerry® Desktop Software. If you turn off encryption and want to continue using the media features, you need to delete encrypted media from your smartphone.
If your smartphone has built-in media storage that is smaller than 128 MB, you can import encrypted media to your computer, but you'll need to use the files feature to copy files from your computer to your smartphone."

KB19371 BlackBerry smartphones with content protection and memory cleaner turned on may experience slow performance

[owencheung2012]

Thanks! But I turned of the encrypt and it has no the lock showed beside the file name.

[Bifocals]

Hi,

Does your video file show an extension of  .rem?

Here's the part of the article I thought was relevant:

"If you're synchronizing or importing encrypted media files from a smartphone that has encryption turned on, you must keep encryption turned on to continue using the BlackBerry® Desktop Software. If you turn off encryption and want to continue using the media features, you need to delete encrypted media from your smartphone."

KB31506 How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer

When Encryption is enabled for the Media Card in a BlackBerry smartphone the files will have a .rem extension appended to the file. Encrypted files copied from the media card of the BlackBerry smartphone to a computer will not be able to be opened on the computer.

Encrypted files on the media card which are copied to the computer are still encrypted on the computer. Since the files can only be decrypted by the BlackBerry smartphone, the files are unable to be opened on the computer.

"Using BlackBerry Desktop Software 6.1, encrypted files may be copied from the media card of the BlackBerry smartphone to the computer.

During the copy process, the files stored on the computer will be decrypted by the BlackBerry Desktop Software."

To copy Media Card files to the computer with BlackBerry Desktop Software:

1. Open BlackBerry Desktop Software
2. Connect the BlackBerry smartphone to the computer.
3. In the BlackBerry Desktop Software, click on the Files icon
4. Within the Files window of the BlackBerry Desktop Software, click the BlackBerry icon and double click Media Card from the list.
5. Files and folders displayed within the BlackBerry Desktop Software can now be selected and copied to the computer.

The BlackBerry Desktop Software will perform decryption on the files which may cause the copy process to take longer than expected.

[owencheung2012]

No, The file has mp4 extension only but not rem.

[owencheung2012]

I can play the video using another tools, but cannot play in windows media player and realplayer. Don't know why?

[knottyrope]

you dont have the proper codec installed

best way might be to install VLC to play them if not running windows 7

http://www.videolan.org/

[owencheung2012]

I am using windows 7 but some video can play using mediaplayer but some cannot, dont' know why?

[knottyrope]

does it work in VLC?

are all these vids in mp4?

i had some 3gp ones that needed quicktime to play