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BlackBerry® Torch™

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Posts: 2
Registered: ‎02-28-2013
My Device: torch 9800
My Carrier: 02

torch 9800 locked

I used up my unlock code trial and now its locked and I was told if I can contact blackberry it can be fixed.
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Posts: 90,629
Likes: 23,979
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: torch 9800 locked


After the ten MEP unlock attempts have been used, these are your choices.

 

*You can buy a MEP code reset from a vendor. Make sure you find one with good feedback.

* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).

Make sense? Good luck.




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