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BlackBerry® Torch™

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Contributor
stu71
Posts: 12
Registered: ‎09-24-2011
My Device: Blackberry Torch 9800
My Carrier: Bell Mobility

torch 9800 rebooting endlessly

My torch 9800 started rebooting endlessly this morning,would work for a few minutes or an hour then reboot..get an email and go to open it and reboot..get a text and try and answer reboot,tried all the fixes soft reset hard reset wipe the os and reinstall,all to no avail,hands down i would have to say this has got to be the WORST piece of **bleep** electronic device i have ever owned,was a pos right from new when my carrier refused to fix it and of course since we up here in Canada are screwed with our contracts and exorbitant cancellation fees i was stuck with it..last blackberry/rim product i will ever own..feel sorry for any sucker who buys into their failing company...hope to buy out my contract and go with a much better phone..samsung s3 here i come!!!

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: torch 9800 rebooting endlessly

Hello Stu71,

 

I would suggest backin up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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Contributor
stu71
Posts: 12
Registered: ‎09-24-2011
My Device: Blackberry Torch 9800
My Carrier: Bell Mobility

Re: torch 9800 rebooting endlessly

Did all that already several times even tried going back to an earlier version of the OS software and its still doing it,as well as touch screen freezing,now it won't even restart,my  service provider wouldn't even help me 6 weeks after i got it and it was under warranty,what makes you think they will do anything now,i am done with blackberry and am moving on to a much better phone with a much better reputation..Samsung S3..never a blackberry again!

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Contributor
devinboyko
Posts: 16
Registered: ‎03-19-2013
My Device: blackberry torch 9810
My Carrier: rogers

Re: torch 9800 rebooting endlessly

Wow u are not helpful.



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Contributor
devinboyko
Posts: 16
Registered: ‎03-19-2013
My Device: blackberry torch 9810
My Carrier: rogers

Re: torch 9800 rebooting endlessly

God Why the hell do you people get this phone on a plan lol buy it unlocked online for 50$ hahah
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Contributor
stu71
Posts: 12
Registered: ‎09-24-2011
My Device: Blackberry Torch 9800
My Carrier: Bell Mobility

Re: torch 9800 rebooting endlessly

Wouldn't pay 50 cents for any blackberry phone let alone 50 bucks,thread can be deleted for all i care as i bought a far superior phone anyways..will never own another bb product again!
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