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BlackBerry® Torch™

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New Contributor
azaro
Posts: 4
Registered: ‎12-25-2012
My Device: Torch 9800

torch 9800 says insert sim card and sos network only

my bb torch 9800 start saying insert sim card and sos network

 

and in mepd menu is says

 

Personalisation :

SIM DISABLED

 

NETWORK DISABLED

 

SERVICE PROVIDER DISABLED

 

CORPORATE DISABLED

 

ANY HELP OR SUGGESTIONS GET IT WORKED PLS

 

THANKS

 

 

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: torch 9800 says insert sim card and sos network only

Hi azaro

 

Welcome to BlackBerry Support Forums

 

 

Is that a used device or a new one ? what about Network Subset : ? . If all are disabled then have you try another SIM on that device. Have you Called  your Carrier  or Service Provider to know the cause . 

 

 

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New Contributor
azaro
Posts: 4
Registered: ‎12-25-2012
My Device: Torch 9800

Re: torch 9800 says insert sim card and sos network only

hi prince 2012

 

yeah i have not cheked with my service provider yet but it is a second hand one. my previous owner said it was working ok. then after changing the sim cards this thing happened which caused the problem of insert sim card status only..

 

 

thanks

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: torch 9800 says insert sim card and sos network only

Hi azaro

 

 

                I am sure your Carrier can guide you to resolve the issue .But Before and After change of ownership we must wipe our device as for security purpose . So I prefer you should reset your device  to factory setting and then  load the OS fresh .For further Instructions please refer to those Knowledge Base :

 

KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone.

 

And then Install a fresh OS on your device and see if that helps.

 

KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
azaro
Posts: 4
Registered: ‎12-25-2012
My Device: Torch 9800

Re: torch 9800 says insert sim card and sos network only

thanks all

 

 

still the same