12-25-2012 03:17 AM
my bb torch 9800 start saying insert sim card and sos network
and in mepd menu is says
SERVICE PROVIDER DISABLED
ANY HELP OR SUGGESTIONS GET IT WORKED PLS
12-25-2012 06:41 AM
Welcome to BlackBerry Support Forums
Is that a used device or a new one ? what about Network Subset : ? . If all are disabled then have you try another SIM on that device. Have you Called your Carrier or Service Provider to know the cause .
12-25-2012 06:56 AM
hi prince 2012
yeah i have not cheked with my service provider yet but it is a second hand one. my previous owner said it was working ok. then after changing the sim cards this thing happened which caused the problem of insert sim card status only..
12-25-2012 07:15 AM
I am sure your Carrier can guide you to resolve the issue .But Before and After change of ownership we must wipe our device as for security purpose . So I prefer you should reset your device to factory setting and then load the OS fresh .For further Instructions please refer to those Knowledge Base :
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone.
And then Install a fresh OS on your device and see if that helps.
KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.