03-29-2012 09:47 PM
I have a torch 9800 running 6.0 software and all of sudden when i open the slider to use the physical keyboard the screen gets strange colors and writing and app icons turn backwards. But using the virtual keyboard and keep the slider down i have no problems. I am completly lost.
thank you
04-10-2012 08:35 AM
Hello ronkud,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Once the above has been completed if you are still having the same issue then you will want to contact your wireless service provider or point of sale for options.
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!
04-10-2012 02:52 PM
Mine is doing that exact same thing! Did you do what that person told you to and did it work?