05-06-2012 06:52 AM
i recently installed the new blackberry update...and since then my touch screen refuses to work - so i cant enter the pin to unlock the phone - and when i slide the screen up - the screen goes black and the phone goes off!!!
any suggestions welcome!
I have only had it 6 months!!! :-(
05-17-2012 12:16 PM
To rule out any possible issue with the BlackBerry® Device Software installation, I suggest backing up and performing a clean reload of your BlackBerry® Device Software. These KB articles should help.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Hope this helps.
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