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BlackBerry® Torch™

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New Contributor
publicanhero
Posts: 4
Registered: ‎11-26-2013
My Device: torch 9810

torch 9810 maps

i have bought new At&Ts torch 9810...its maps are not showing anything..JUST A BLANK WHITE SCREEN..my gps in on..fone is connected to wifi still map isnt doing anything..need help

Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: torch 9810 maps

Hi Publicanhero

 

Welcome to http://supportforums.blackberry.com/

 

Friend recalls that blackberry maps application is not available in all countries.

Still I recommend using the Waze application.

 

Open this link from your blackberry browser

Waze Latan http://appworld.blackberry.com/webstore/content/10911/?lang=us


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New Contributor
publicanhero
Posts: 4
Registered: ‎11-26-2013
My Device: torch 9810

Re: torch 9810 maps

Waze is also not available for my device,its written there :smileysad: any other free app alternative to BBmaps & waze ?
Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: torch 9810 maps

Hi Publicanhero

 

Tell us Friends version of OS you have installed on the 9810

This application is available for waze BBOS with OS 5 and OS 7.1.


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New Contributor
publicanhero
Posts: 4
Registered: ‎11-26-2013
My Device: torch 9810

Re: torch 9810 maps

os 7.0

and it also not upgradable i guess in my country..i have tried many times..any how

maps are nessesity of life...

thanks for your replies

Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: torch 9810 maps

Hi Publicanhero

 

Here it is recommended that you upgrade your operating system blackberry 9810

The last vesion is 7.1.0.912

And Here a method for information update.
Know that the application is more compatible with OS 7.1 or so Waze BlackBerry Maps are giving you problems with version 7.0.

 

Search and download your OS and all the above applies

 

Via sdgardne Hall of Famer II

 

Nevertheless, here's what I suggest...

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (This is probably moot given the errors you have...it's likely your data is already gone from your device, which means you must now rely on a backup you took before this happened.)

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


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Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
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New Contributor
publicanhero
Posts: 4
Registered: ‎11-26-2013
My Device: torch 9810

Re: torch 9810 maps

thanks for your effort,its really helpful

 

>>>my present bb OS and the package bundle is the following:

 

BlackBerry Handheld Software v7.0.0.1355 (Multilanguage) 
Package Version: 7.0.0.1355
Consisting of:

  • Applications: 7.0.0.261
  • Software Platform: 5.0.0.469
  • File name: 9810M_PBr7.0.0_rel1355_PL5.0.0.469_A7.0.0.261_AT_T.exe
  • File size: 214.44MB

>>>>>Can i download the following OS and package bundle for my device? will it work on it after i do all the process you explained earlier in the above post?

 

BlackBerry Handheld Software v7.1.0.1997 (Multilanguage) 
Package Version: 7.1.0.1997
Consisting of:

  • Applications: 7.1.0.694
  • Software Platform: 5.1.0.507
  • File name: 9810M_PBr7.1.0_rel1997_PL5.1.0.507_A7.1.0.694_AT_T.exe
  • File size: 244.3MB
Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: torch 9810 maps

If you can download and apply what has been said earlier in the post.

Before upgrading Remember to backup the desktop manager blackberry and the blackberry protect.

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly. BlackBerry #ichooseBlackBerry10 Gutijose14 Forums Advisor III  Gutijose14